Reviews
After a completed appointment, customers can rate your business in the Customer App. Their reviews appear on your store page in the app, and you can reply to them.
Who can see it: Owner, Admin, and Staff with the All customers permission.
Open it from Membership → Reviews in the menu. The page has two tabs: Reviews and Rating settings.
Set up the feedback form
Customers are only asked for a review once you have at least one enabled rating item.
- Open Rating settings.
- Click Add rating item, for example "Service quality" or "Cleanliness".
- Add a short description customers see, if you like.
- Under Star wording, click a star to change what it means. The defaults are Very poor, Poor, Okay, Good and Excellent.
- Choose Customer comments: Not collected, Optional or Required.
- Save.
What customers see shows a preview of the form. To stop using an item, set it to Disabled. Past reviews keep their ratings for it.
Read and reply to reviews
The Reviews tab lists every review, with your total number of reviews and average rating at the top. Filter by All reviews, Visible or Removed.
To reply, type in the box under a review and click Reply. Your reply is public. Replying again replaces your previous reply.
Public reviews
- Reviews are public as soon as they're posted. Your business can't hide or delete them.
- Reviews with offensive words are refused before they're posted.
- Customers can report a review. Reported reviews are checked by the Kyglu team, and reviews that break the rules are removed. Removed reviews show as Removed in your list.
Reply to every low rating politely and offer to put things right. Other customers read your replies too.