Contact Support
If you can't find an answer in these guides or in Common Issues, email the Kyglu support team at support@kyglu.com.
Before you write
Many questions can be answered inside your own team:
| Question | Who can help |
|---|---|
| I can't see a menu item or I can't change something | Your Owner or Admin. You may need an extra permission. See Team & Permissions. |
| Plans, seats, invoices and payment cards | Your Owner, on the Billing page. See Managing Your Subscription. |
| Prices | The Kyglu pricing page |
What only support can do
- Reset two-factor authentication when you've lost both your phone and your recovery codes. See Account Security & 2FA.
- Help a customer whose Customer App or Customer Portal account is disabled or can't be verified on a new device.
- Look into automated WhatsApp reminders that have been put on hold for your workspace.
What to include
To help us answer quickly, include:
- your company name and the email address you sign in with
- what you were trying to do, and what happened instead
- any error message, word for word
- a screenshot, if you can
- the device and browser you were using
warning
Never send your password, a 2FA code or your recovery codes by email.
Your customers
Your customers should contact your business, not Kyglu, with questions about their appointments, wallet, tier or invoices. If a customer has trouble signing in, see Signing In.