App Notifications
App Notifications is a log of every notification your store has sent to customers in the Customer App, and whether each push notification reached their phone.
Who can see it: Owner, Admin, and Staff with the Marketing & automation permission.
Open it from Engagement → App Notifications in the menu.
What gets sent
Kyglu CRM sends app notifications automatically when something happens. Each one goes to the customer's in-app inbox, and also as a push notification when their phone allows it.
| Category | Notifications |
|---|---|
| Appointment | Appointment requested, confirmed, rejected, rescheduled, reminders, and a change of staff |
| Points | Points earned or reversed |
| Marketing | Promotions and birthday offers |
| System | Store invitations, membership changes, tier changes, packages expiring, and packages used or ended by someone the customer booked for |
Marketing pushes go only to customers who allow marketing notifications. Every notification still appears in their inbox.
The log
Each row shows the time, customer, notification, whether the customer has Read it, and the Push status. Search by title, content or customer, or filter by category, type or Unread only.
Common push statuses:
| Status | Meaning |
|---|---|
| Submitted to FCM | Sent to the customer's phone |
| Pending | Waiting to be sent |
| Failed | Couldn't be delivered |
| Notifications off | The customer turned this kind of notification off |
| No consent at send time | The customer hadn't allowed marketing notifications |
| No usable device | The customer isn't signed in to the app on any phone |
| Token expired | The phone is no longer registered, for example the app was removed |
When there's no push, the notification is still in the customer's inbox.
Click View delivery detail to see each device and attempt. If a push failed, you can click Retry push.
Send a test notification
To check that notifications reach a customer's phone:
- Click Send test notification.
- Choose a Customer, who must be an active app member.
- Enter a Title and Message.
- Click Send.
Kyglu CRM tells you how many of the customer's devices can receive it.