Signing In
Customers sign in to the Customer Portal with their mobile number and a one-time code. There's no password.
Use this page to help a customer who's having trouble signing in.
Sign in
- Open the portal's Sign in page.
- Enter your Mobile number and tap Send code.
- Enter the code you receive and tap Verify.
The code comes by SMS or WhatsApp. If it came by WhatsApp, the customer can tap Send the code by SMS instead. For some countries, codes are sent by WhatsApp only, so WhatsApp must be installed on that number.
To use another number, tap Use a different number.
Verify an email address
The first time, the portal asks the customer to add an email address and enter the code sent to it. The email is how they recover their membership if they lose their phone. They can't see their membership until it's verified.
A new device
When a customer signs in from a browser the portal doesn't recognise, it asks them to confirm with a code sent to their email: Email me a code. This keeps the account safe if someone else gets their phone number.
The same happens if they sign in with a different number from the one on their account. Confirming moves the account to the new number.
Sign out
Tap Log out at the top of the page.
Problems signing in
| Problem | What to try |
|---|---|
| The code doesn't arrive | Check the number and country code. Wait a minute and send it again, or ask for it by SMS. |
| "That code isn't correct" | Check the code and try again, or send a new one. |
| No stores are listed | The number isn't linked to a membership with your store. Check which number is on their customer profile, or invite them. |
| "This account has been disabled" or "cannot be verified on a new device" | Ask the customer to contact Kyglu support. Your team can't change customer accounts. |